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Community _L3: Listening and empathetic responding

 L3: Listening and empathetic responding 

Lacture video



MCQ

1.Having empathy means that you judge why a person acts or feels a certain way
a.False
b.True

2.Which of the following statements is correct?
a.Empathy can result in a deeper connection between the client and therapist and improve the working relationship. 
b.Empathy can also be used in order to validate a person's feelings. 
c.Showing empathy to a friend can improve the relationship between you and your friend. 
d.All of the options are correct. 

3.Paying attention to a person's nonverbal messages is another way to listen to them.
a.true 
b.false 

4.Checking your phone while listening to someone shows that you are listening.
a.true 
b.false 

5.Nodding your head and smiling sends the nonverbal message that you are listening.
a.true 
b.false 

6.Which of the following behaviors are part of active listening?
a.Maintaining eye contact
b.Nodding your head
c.Ask for clarification
d.All of the above

7.What is the best way to understand people?
a.listen to them 
b.think about what you are going to say next 

8.When you actively listen to someone, it helps you understand the message they are communicating.
a.true 
b.false 

9.Which one is a way to nonverbally send the message that you are listening?
a.have your back turned to the person speaking 
b.face the person speaking 

10.Interrupting someone while they are talking shows GOOD listening skills
a.true 
b.false 

Answers

1.a
2.d
3.a
4.b
5.a
6.d
7.a
8.a
9.b
10.b

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